Lettings Manager

What’s on offer:

• Commission structure
• Company Car
• £30k per annum + commission
• Pension scheme
• 20 days holiday per annum
• Monday to Friday 9am to 5:30pm
• Required to work alternate Saturdays 9am to 2pm

Our client is seeking a motivated and experienced Lettings Manager to oversee their lettings and residential property management operations. The successful candidate will be responsible for managing the lettings and residential property management team, ensuring high levels of customer service, and maximising occupancy rates across our portfolio of properties.

This role requires strong organisational skills, effective communication abilities, a keen understanding of the lettings market and detailed knowledge of residential property management including all relevant legislation/regulations currently affecting the private rented sector.

Key Responsibilities:

• Lead and manage the lettings team to achieve performance targets and maintain high standards of service.
• Oversee a team of 4 to 5 lettings/property management staff providing support, structure and guidance in a busy and ever-changing market
• Develop and implement effective marketing strategies to attract potential tenants.
• Handle all aspects of tenant applications, including referencing and lease agreements.
• Maintain accurate records of all lettings activities and ensure compliance with relevant legislation.
• Liaise with landlords regarding property management issues and provide regular updates on market trends.
• Address tenant queries and concerns promptly, ensuring a positive experience throughout their tenancy.
• Collaborate with other departments to ensure seamless operations within the organisation.

Person Specifications:

• Proven experience in a lettings and property management is essential.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to engage with clients and team members.
• Multilingual abilities are advantageous for communicating with a diverse clientele.
• Administrative experience is preferred, particularly in managing documentation and compliance processes.
• Above all, you must be able to work as part of a team, providing cohesion to the department, being adaptable in this role and maintain the ability to recognise when to take responsibility and when to delegate.