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Are you ready to take your career in property management to the next level? We are seeking a passionate and dedicated Senior Property Manager to join our dynamic team at a leading Real Estate & Property company in Birmingham. If you're a natural leader with a flair for delivering exceptional customer service and ensuring a seamless resident experience, this role is perfect for you!As the Senior property Manager, you will report to the Resident Services Manager and play a pivotal role in driving high standards of customer service. Your leadership will be crucial in managing the Property team to ensure smooth operations, supporting Relationship Managers, and resolving resident issues proactively.If you're ready to inspire and lead a team to achieve excellence in customer satisfaction, uphold property standards, and contribute to the overall success of our neighbourhood, we want to hear from you!
- Lead and manage the Property team to deliver exceptional customer service and resident experience
- Drive high standards of property management and resident satisfaction across all platforms
- Inspire, mentor, and coach the team to achieve outstanding performance against all KPIs
- 25 days holiday plus 8 Bank Holidays (discretionary additional day at Christmas). Days off in lieu if work a weekend or Bank Holiday
- Private Medical Insurance
- Discretionary annual bonus scheme dependent on company and individual performance (these roles are in the 10% scheme)
- Well-being initiatives
- Experience in property management or real estate
- Demonstrated leadership and team management skills
- Strong customer service experience
- Excellent interpersonal and communication skills
- Proactive problem solver with strong attention to detail
