Rent & Service Charge Officer

Location: Birmingham/Hybrid with 2 days per week in the office.

We are brave, we are ambitious, we are honest, and we are Citizen!

We have an exciting opportunity to join our rent and service charge team. At citizen we manage over 30000 homes, of all different tenures and tenancy types, our team are responsible for setting the charges for these homes. This includes setting charges accurately in line with agreement types as well as ensuring maximum cost recovery.

In housing you can make a real difference, the role of Rent & Service Charge Officer will involve:

• To produce accurate rent and service charge statements in line with the business’ rent setting procedures
• Be alert to opportunities to improve procedures and paperwork to simplify/streamline existing procedures
• Review costs for new up and coming developments and scope the service charges
• Investigate and resolve customer enquiries relating to rent and service charge statements

As Rent & Service Charge Officer we need you to have:

• Ability to communicate with both internal and external customers and resolve their problems.
• Intermediate level working of Microsoft Excel
• Ability to communicate financial information to non-finance staff in a clear and understandable manner.
• Ability to work under pressure to strict deadlines.
• Keen eye for detail
• Be able to prioritise.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year (amend as appropriate) plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 29th November 2024

Interview date: 9th December 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.