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About The RoleTo lead the response teams at the Arenas, to help deliver the most safe, secure, and welcoming venues at Group venues. This person will be responsible for the management of any incident that have been escalated from the Front of House concourse and floor managers.The role includes the supervision and management of the response teams working within the Arena, working closely with the security event manager to understand the risk rating of the event. The Response manager will ensure any incidents or ejections that the response team attend are accurately recorded, reported and learnt from.
This is a Casual Part time role Monday to Sunday, 16:00pm- 00:00am working a variable rota.
Colleague Management:
- Brief colleagues at the start of shift and collate feedback during event for debrief purposes.
- Oversee and coordinate the activities of frontline colleagues.
- Support new employees and provide ongoing feedback.
- Deliver task specific Toolbox talks.
Customer Service:
- Ensure high-quality service is provided to all guests.
- Address and resolve any customer complaints or issues promptly.
- Ensure colleagues have correct uniform.
Operational Oversight:
- Verify staff deployment and postings are correct and in position prior the event start.
- Monitor the arena to ensure everything is running in line with event activity and plan.
- Coordinate with other managers (Security Event Manager, Front of House Floor Manager and the Front of House Concourse Manager) and departments to ensure efficient workflow.
- Implement and enforce safety protocols and procedures in line with the Incident and Emergency Plan (IEP)
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
