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About The RoleTo lead the front of house delivery on the Arena Floor / Bowl, to help deliver the most safe, secure, and welcoming venues at the NEC Group venues. This person will be the first escalation point for any activity that is happening in their area, providing first response to deescalate any issues and provide customer support. The role includes the supervision and management of the front-line teams within the arena bowl, working closely with the security event manager.
This is a causal part time role working a variable shift across the week of 15 hours, working between 16:00pm- 00:00am.
Colleague Management:
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- Brief colleagues at the start of shift and collate feedback during event for debrief purposes.
- Oversee and coordinate the activities of frontline colleagues.
- Support new employees and provide ongoing feedback.
- Deliver task specific Toolbox talks.
- Participate on Customer Service Program - Incredible Experiences
- Ensure high-quality service is provided to all guests.
- Address and resolve any customer complaints or issues promptly.
- Maintain a clean and welcoming environment.
- Ensure colleagues have correct uniform.
- Undertake pre-event safety checks ensuring all aspects for the floor meets the requirements of the safety briefings and risk assessments.
- Verify staff deployment and postings are correct and in position prior the event start.
- Monitor the arena floor to ensure everything is running in line with event activity and plan.
- Coordinate with other managers (Security Event Manager, Response Manager and Concourse Manager) and departments to ensure efficient workflow.
- Implement and enforce safety protocols and procedures in line with the Incident and Emergency Plan (IEP)
- Assist in the setup and breakdown of events.
- Ensure all event requirements are met and troubleshoot any issues that arise during events.
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
