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Due to the Companys continued success, we are looking to expand the Customer Engagement Team in the Birmingham area and are seeking an enthusiastic and dedicated Key Account Manager. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.
Key Account Manager Ref: V307
Based in Coleshill
This is an excellent opportunity to enhance your career within the security and communications industry. You will need to have excellent communication skills and experience of working in the security sector.
The role involves: -
To manage a number of key contracts within the business
To secure and maintain strong, professional and high-quality relationships with our customer base
To gain and maintain a strong, strategic understanding of our customers needs
To act as the voice of the customer within the business
To gain and maintain a strong relationship with manufacturers, distributors and consultants within the security sector
To work with our customers to produce solutions that meet their operational and strategic needs, acting as their trusted and professional guide
To survey, design and quote for the installation, service and maintenance of a range of life safety systems with a strong focus on CCTV
To work with the wider team to support the submission of tenders and bids for new business
To work with the Head of Customer Engagement to produce commercial forecasts.
Key experience/qualifications:
Strong interpersonal skills with experience of providing a world class customer experience
Experience of working within the Security Sector
Strong knowledge of complex CCTV systems, associated transmission and networks
Experience of designing or installing security, life safety and connected systems (including but not limited to CCTV, Access Control, Intruder and Fire)
Experience of constructing build sheets and quotations
Experience of submitting competitive tenders and bids.
Skills and Capabilities:
Understanding of integrated and networked systems
Good written and verbal communication skills are essential
Good commercial understanding
Excellent customer service skills
IT literate and fully conversant with Microsoft software packages.
A team player that upholds the company values and maintains the high level of standards set out in the TIS Premium Service Strategy.
Working hours:Monday Friday, 8.00am 5.00pm (flexibility required)
Salary:£45,000 plus commission
Benefits:Commitment to annual inflation increase in salary, Pension Salary Sacrifice, Holiday Buy Back Scheme, Life and Accident Insurance,Medical Cash Plan, Cycle to Work, 25 days holiday increasing to 27 days plus usual bank holidays, Birthday holiday, Company Sick Pay, Perks and Employee Assistance Program.
