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Gleesons has been exclusive partnered with a 3PL Business looking for a Key Account Manager, this opportunity is Excellent for a professional looking to grow out a Career within a well-established fast-growing businesses.
Job Title: Key Account Manager
Salary: 45,000 - 55,000
Work Type: Hybrid
Locations: Birmingham
The Duties:
- Manage commercial aspects, relationships, and client ownership, including P&L oversight.
- Supervise Service Delivery and Operations, ensuring adherence to SLAs, addressing KPI variances, and conducting Satisfaction Surveys; ensure all internal reports and analyses are provided.
- Prepare and lead monthly and quarterly business reviews and routine client meetings for account evaluation.
- Support Project Managers in leading new business initiatives or client projects for your accounts.
- Collaborate with clients and internal stakeholders on account development and growth.
- Identify opportunities to enhance client solutions, improve customer experience, and/or reduce costs.
- Conduct risk and issue analysis, share mitigation plans, and update contingencies as necessary.
- Handle account escalations promptly to ensure resolution.
- Manage and develop the team.
Your Profile
- Proven Track record in Account Management and developing high-performing teams.
- Tech Vertical Experience / Understanding
- Stakeholder Management
- Customer-centric with the ability to build and sustain relationships.
- Excellent verbal and written communication skills.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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