Operational Account Manager

We are looking for a highly skilled and experienced Operational Account Manager to be responsible for the technical and operational management of medical equipment, customer relationships, contract retention and growth.
Please note that this is a field based nationwide role, and medical devices experience is essential.

Benefits:
* 25 days holiday + bank holidays
* Pension
* Private healthcare
* Employees assistance programme
* Electric car scheme
* Cycle to work scheme

As the Operational Account Manager, you will be responsible for:
* Customer relationship management, retention of existing customer contracts.
* Acting as a critical link between different commercial departments and the customer.
* Reviewing and updating existing procedures.
* Responsible for investigation of incidents involving medical devices.
* Working closely with customer experience managers to monitor customer satisfaction and manage improvement initiatives.
* Many other duties, full job description available upon request.

The successful Operational Account Manager will have the following related skills / experience:
* Extensive technical knowledge of medical devices.
* Recognised professional qualification in engineering or clinical services.
* Familiarity with appropriate national and local regulatory standards.
* Extensive knowledge of MHRA Managing Medical Devices and associated
* legislation/regulations.
* At least 6 years working with/for healthcare providers/suppliers.

For more information, please contact Sharon Tanner on (phone number removed)