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Query Resolution Administrator

Page Group
Posted 14 days ago, valid for 10 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role seeks an ambitious individual to join the finance team, focusing on revenue and cost management within a dynamic environment.
  • Candidates should have previous experience in a finance role, ideally with familiarity in Salesforce, and strong Excel skills including Pivot Tables and Lookups.
  • The position requires excellent problem-solving abilities, attention to detail, and strong organizational skills to handle multiple priorities.
  • The job offers a supportive and innovative working environment with opportunities to work on ad hoc projects and tasks.
  • The salary for this position is competitive, and candidates are expected to have at least 2-3 years of relevant experience.

We are seeking an ambitious and motivated individual who is keen to meet the challenges of contributing to a dynamic environment & team. The role is a key member of the finance team, with a commercial focus, and responsibility for revenues and costs in their designated division.

Client Details

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Description

  • Use Salesforce to process and correct any credits and reinvoices generated by our QR team.
  • Through processing credits and reinvoices, interpreting and analysing data - Strong ability to work with complex data and present the information in a clear, logical, and concise way.
  • Attention to detail to drive accuracy and ensure high billing accuracy.
  • Resolving any billing issues created from amendments.
  • Working well under pressure and meeting deadlines.
  • Establish and maintain strong relationships within our QR team and across Finance Operation teams where applicable.
  • Champion & drive the query resolution process within other departments.
  • Managing 4 mailboxes including the Dunning process.
  • Occasional ad hoc projects and tasks and determined by the Head of QR.

Profile

  • Previous experience in a finance role and possess transferable skills and experience.
  • Ideally experience of working within Salesforce.
  • Strong experience of using Excel including Pivot Tables and Lookup capability
  • Excellent problem-solving and decision-making abilities, with a customer-centric approach.
  • Effective communication and interpersonal skills, with the ability to collaborate and build relationships with internal and external stakeholders.
  • Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

Job Offer

  • Opportunity to work with a UK leader in the technology and telecoms industry

  • Supportive and innovative working environment

  • Access to the latest technologies and tools

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.