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Your Role
As the Branch Manager for our clients Birmingham location, you will be responsible for overseeing the customer service team for both air and sea logistics. You will manage a diverse team,
ensure customer satisfaction, and foster a culture of continuous improvement. Your strategic leadership will be crucial in maintaining and expanding market presence.
Your Responsibilities
• Driving local growth and Customer experience
• Maintain a thorough understanding of the Birmingham logistics market and industry trends.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Ensure high levels of customer service and satisfaction.
• Drive the employee experience on site, inline with our Roadmap goals
• Work closely with customers to meet their needs and support their growth.
• Utilise your 5+ years of experience in customer service and stakeholder management to drive growth
Your Skills and Experiences
• Proven experience in logistics, with a background in both sea and air logistics being beneficial.
• Extensive Management experience, with a strong track record of leading large teams.
• Excellent communication and stakeholder management skills.
• Strong understanding of the logistics market in Birmingham and surrounding areas.
• Ability to host and lead effective townhall meetings.
• Experience in customer service or sales is highly desirable.
Good Reasons to Join
If you would like to become a valued member of the team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory pension plan and enjoy Route 2 Rewards scheme which offers everything from discounts, benefits information, recognition and its wellbeing centre. Our client cares for colleagues (and their immediate family) with employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this is to help you live a happier and healthier life. As proud holders of the Gold Covenant, our client is a forces-friendly employer that recognises the skills, expertise and value service leavers bring to their organisation.
