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Birmingham
Mon-Fri, 35 hours/week
Temp to perm (3 months temp)
18-20hr Via umbrella
An exciting opportunity has arisen for a Housing Officer to join a dynamic housing organisation on a temporary-to-permanent basis. This role involves providing a high-quality housing service to a portfolio of properties across the West Midlands, ensuring excellent service delivery and customer satisfaction.
Key Responsibilities:
- Managing all aspects of housing management, including income collection, voids, lettings, tenancy breaches, and resident engagement.
- Delivering a flexible and responsive service, working closely with colleagues to ensure seamless coordination across the housing portfolio.
- Keeping accurate and detailed records to support professional reporting for internal and external stakeholders.
- Providing excellent customer service to residents, addressing their needs and expectations effectively.
- Proven experience as a Housing Officer or in a similar role, with a solid understanding of income management, void processes, and tenancy enforcement.
- Passionate about housing, with a proactive attitude toward service delivery and personal development.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and residents.
- Confident in using housing management systems, ensuring compliance and accuracy in record-keeping.
- Solution-focused, able to resolve issues promptly while maintaining high standards of service.
- Benefits Upon Permanent Offer:
- Generous leave entitlement
- Wellbeing and employee support programmes
- Flexible working options
- Access to training and professional development opportunities
