Neighborhood Visiting Officer

Red Snapper Recruitment are recruiting for a Neighbourhood Visiting Officer role based in Birmingham. The successful applicant will assist the Housing Officer to deliver a consistent, excellent, reliable, customer focussed Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area.

The successful applicant will be working 36.5 hours per week, and will be paying £13.20 per hour. Due to the nature of the role, only drivers will be considered for this position.

Main duties and responsibilities

• Case manage and maintain accurate case management and other administrative records.
• Investigate and respond to complaints and enquiries within corporate standards and timescales.
• Assist the Housing Officer to prepare and present reports to internal and external audiences.
• Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.
• Assist with the carrying out of surveys, site visits and inspections, collation of data and production and presentation of reports.
• Undertake programmed and responsive tenancy visits to properties as directed.
• You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
• Will carry out activity that supports enforcement action.
• Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.
• Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures.
• Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly and escalate concerns and issues to Housing Officers where this is appropriate.
• Provide advice and assistance on all aspects of the housing service during customer interactions including face to face interviews, home visits, telephone calls, inline, email and written correspondence, social media, community meetings and council business meetings.

Person Specification

• Good written and verbal communication skills.
• Able to work as part of a team with a proactive, problem solving approach.
• Ability to use IT equipment and able to use packages such as Microsoft Word, Excel, PowerPoint.
• Ability to sustain working partnership relationships within and across organisational boundaries including external providers.
• An up to date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role.
• Understanding of and ability to comply with relevant legislation including health and safety and equality in service delivery, service provision and employment.
• Ability to prioritise, implement and monitor work with conflicting priorities in line with targets and objectives in a pressurised environment.
• Ability to analyse data and report on findings to help inform service delivery.
• Ability to work with people in challenging circumstances and to maintain a calm and professional approach in difficult situations.
• Ability to supervise staff.
• Good case management, planning and organising skills,
• Ability to undertake risk assessments and implement/monitor safe working practice.
• Ability to identify health and safety risks and take appropriate action to remedy.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.