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Our client are leaders in the debt recovery enforcement sector, who have been operating for over 40 years' supporting hundreds of local authorities and Transport for London.
Benefits
£35,000 to £40,000 basic annual salary
Company Pension Plan
Company Life Assurance Plan
25 Days Annual Leave plus Bank Holidays
Daily Fruit and variety of Hot Drinks available
Break Out Areas
On Site Car Park
Role Purpose
The Group Social Responsibility and Customer Welfare Manager will champion vulnerability for our client, working with internal and external stakeholders across all debt streams to ensure their customers can achieve good outcomes regardless of their circumstances. Â
Key Accountabilities and Main Responsibilities
• Develop and manage the relationships the Group holds with external support providers including debt advice providers and other third-party organisations, building a robust and diverse network of support for their customers.
• Oversee and support the Welfare and Safeguarding teams, recruiting members from across the group, providing pastoral support, identifying training needs, and ensuring policy and procedure are working effectively.
• Attend, network and present at seminars, and events that revolve around fairness and vulnerability in the enforcement industry to demonstrate our clients mission to change the face of debt resolution.
• Research and read all relevant industry materials to increase knowledge and share this with Operational teams to ensure they develop further best practice.
• Research and design Social and Added Value solutions that win bids, are cost effective, and can be easily replicated across their client base.
• Work with the Bid Team to ensure that the tender responses consistently meet best practice and attract the highest scores for vulnerability, customer service and social value responses.
• Liaise with clients, support Client Solutions Managers and other Operational teams with the delivery of Social and Added Value projects.
• Manage the ongoing implementation and continuous improvement of projects relating to customer welfare, including their approach to the FCA Consumer Duty.
• Work with the Group Head of Public Policy & Communications to deliver their Environmental, Social & Governance strategy, including supporting with quantitative and qualitative data collation, contributing to the annual report, and identifying opportunities to improve the ESG outcomes.
• Maintain compliance and continuous improvement in line with relevant ISO standards including IS14001 and the Inclusive Service Kitemark.
All applicants will undertake DBS / CCJ checks prior to employment.
