Travel Operations Executive

Base Salary 25,000 + Benefits

Hybrid - Birmingham

Our client is a well renowned tour operator who specialise in adventure and activity-based holidays.

Due to continued growth, they are now recruiting for an Operations Executive who can in contribute to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to their customers and maintaining professional working relationships with their key suppliers.

This role requires previous experience within the travel industry in a similar based role within operations, administration or support.

The role is based on a hybrid basis - Birmingham

Operations Travel Executive Responsibilities:

Manage all services and special requests relating to bookings

Timely completion of client flight requests

Provide high quality and timely communication, manifests and other documentation to all agents and suppliers

Arrange ticketing and boarding passes for all customers

Dispatch all travel documentation to customers on time.

Execute all communication in a clear and timely manner ensuring all administrative protocols are observed

Close liaison with suppliers on quality control issues

Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate

Adopt company policies to resolve customer service issues, post and pre-sale

Respond to customers enquiries whether by telephone or email

Travel Operations Executive Experience Required:

Previous operations or support experience within the travel industry is essential

Excellent interpersonal communication skills;

High level of professionalism;

Ability to muti task in a fast-paced environment

Attention to detail

Travel Operations Executive Salary and Benefits

Base Salary 25,000

22 days annual leave

Travel discounts

Hybrid working

Pension

To apply for this Travel Operations Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity.