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Location: The role will initially be based at Unit 25, I.O. Centre, Lea Road, Waltham Cross, Hertfordshire EN9 1AS and move to Bishop Stortford CM23 4AS (permanent site) once operational
About The Delta Group
We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
Role Overview
The management and strategic development of a portfolio of clients, leading and supporting an account team to maximise Delta’s revenue and profitability.
Primary Objectives
- Ownership and delivery of agreed financial targets and operational services
- Leadership, motivation and development of the Account Team
- Development of key client relationships, including senior personnel
- Development and execution of client account plans
- Client retention and development, including the selling of all Delta Group services
- Identification and sharing of best practice amongst the sales and account management team
- Building and developing excellent relationships with other departments
- Timely, insightful and accurate reporting
- Delivery of great client service
Key Responsibilities
- Maintain a close overview of all activities being managed by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns.
- Timely and accurate forecasting of revenues in all clients.
- Ensuring your team operates to the commercial framework of the client
- Reporting on the delivering of services with the use of KPI’s and SLA’s
- Delivering monthly/quarterly/annual reviews including agreed Continuous Improvement Initiatives
- Management of the personal development of all team members, through appraisals, one-to-one meetings, mentoring, succession planning and coaching.
- Be the primary point of escalation for client issues
- Building effective business relationships with clients, third-party agencies and Delta Creative
- Ensure that clients are aware of our capabilities, strengths and have visited key sites
- Maintaining a relationship with your Account Managers and Production Controllers to ensure invoices are processed in a timely manner
- Provide accurate rolling account forecasts
- Excellent understanding of the activity within their respective accounts
- Have a good understanding of your client’s culture, process, objectives, targets and people
Knowledge, Skills and Experience
- 10 years+ account management experience
- Inspirational team leader with ability to motivate and get the best out of others
- Excellent interpersonal skills, able to develop positive relationships internally and externally
- Commercially astute, understands how to drive revenue and profit
- Sound technical understanding of all Delta core services and team structure
- Ability to work at pace whilst maintaining great attention to detail
- Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel
- Provide clear directions and objectives in a concise manner
- Understand the balance between delivering services both operationally and commercially, whilst driving good PR in the process
- Conduct yourself in a professional manner
Benefits
- 25 Annual Leave, plus Bank Holidays
- Hybrid working (1 day WFH after probation)
- Workplace pension, provided by NEST (National Employment Savings Trust)
- Performance Related Bonus Scheme (PRB)
- Employee Assistance Programme
- Employee Discount Scheme
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
