Title: Administrator

Location: Bishop's Stortford

Salary: 25,000

Days/ Hours of work: Monday - Friday, 08:30 - 17:30

Benefits

Excellent opportunities for career progression within a growing company
On-site parking for convenience
25 days holiday plus your birthday off
Company socials to bond with your team and enjoy some well-deserved fun

The company

Are you a customer service expert? Do you thrive on providing exceptional service and finding solutions to customers' queries? If so, we have a fantastic opportunity for you to join our client's dynamic and growing team as a Customer Service Executive.

Duties

Manage and resolve customer queries, including complaints, delivery and picking errors
Be the first point of contact for incoming calls and take the lead on these calls
Collaborate with various departments to seek further product information and resolve customer queries
Process customer orders accurately and efficiently
Work to KPIs, SLAs, and quality standards to maximise customer satisfaction
Follow procedures for each task and process/request, including logging, processing, and progress chasing enquiries
Support with varied department administration tasks
Speak with customers via phone and email to assist with queries and address complaints
Liaise with the warehouse team and other departments to ensure seamless product delivery and customer service
Act as the first point of contact, forwarding calls when necessary
Utilise the company CRM system to log and track customer queries

The ideal candidate

Proven experience in a customer service role
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work under pressure and manage multiple priorities
Attention to detail and a high level of accuracy
Proficient in using CRM systems and Microsoft Office Suite
Positive attitude and a passion for providing exceptional customer service

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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