Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.

We are expanding our Customer Service team and have the opportunity for a Customer Service Executive to join us. This is a busy, fast paced, highly pressured role, so experience in working within a busy customer service team is essential.

Role and Responsibilities:

Managing and Resolving customer queries, including complaints, delivery and picking errors.
Ensuring all customer enquiries are managed in a professional and timely manner.
Be first port of call for incoming calls and taking the lead on these.
Collaborating with various departments to seek further product information to resolve queries.
Order processing.
Working to KPIs, SLAs and quality standards to maximise customer satisfaction.
Following procedures for each task and process/request including logging, processing, and progress chasing enquiries.
Varied department administration.

Person Specification:

Previous experience in a customer service role (E)
Strong computer skills with excellent verbal & written communication skills (E)
Highly organised nature with a meticulous attention to details (E)
Proactive and hard-working with a 'can-do' attitude (E)
Previous administrative experience and the ability to work in a fast paced, at times pressured environment (E)
Can work on your own initiative as well as in team (E)
Confident and innovative approach to work (E)
Attention to detail and high levels of accuracy in your work (E)

Benefits:

Opportunities for career progression.
On-site parking.
25 days holiday + 'Birthday Club'.
Company socials.
To be part of an exciting & growing company with a great team.

If you are an experience Customer Service Representative and believe this role to be a good match, please apply now!