Hybrid working after a successful training period
Great company and fantastic benefits

Customer Service & Credit Account Administrator Hybrid working£24,000 - £26,000 a year - Permanent, Full-time

Job Location: Bishop Stortford
Hours Per Week: 8.30am – 5.00 pm hybrid after a successful training period
Role Type: Permanent
Reporting to: Customer Care Manager

Full job descriptionOur client is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.As a Customer Care and Credit Account Administrator, the primary purpose is to manage and oversee customer billing queries and credit-related functions within the organisation.Responsibilities:

Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
Respond promptly, professionally, and efficiently to all customer queries.
Log and resolve customer complaints with care and attention. Monitoring customer accounts’ balances and reporting on overdue debts for possible escalation.
To monitor payment plans in line with the credit policy and procedures.
Producing reminder letter to chase overdue invoices within agreed timescales.
Maintain accurate records of all chasing activity.
Regular referral of overdue accounts to the managing agents (MA) with the prior agreement of the MA where normal procedures have not been successful
Monthly customer accounts reconciliations.
To liaise directly with property managers to agree policy regarding the debts and its recovery.
To provide ad-hoc cover to Customer Service team when needed/requested by the line manager

Skills and Qualifications

Excellent organisational and time management skills
Strong numeracy skills for handling billing and financial information
Previous experience in customer service or a related field preferred
Training will be provided'

Benefits:

Annual leave: 25 days plus 8 Bank Holidays
Sick pay: Generous sickness and accident insurance
Loyalty Bonus: After two years’ service
Life Assurance: x2 your annual salary
Wellness: Via our Employee Assistance Programme we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
Eye Care: Annual eye checks will be reimbursed
Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Personal Development: Training Academy/ Mentor initiative

To Apply:

You must be living and authorised to work in the UK to apply for this position.

Additional pay:

Loyalty bonus

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