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Job Title: Collections Agent
Location: Harlow
Salary: 23,400 plus performance-related bonus's
Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm
About Our Client:
Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth, they are seeking a dedicated Collections Agent to join their dynamic team.
Benefits & Perks:
- Competitive salary
- Comprehensive training programme
- Great opportunities for career development
- Collaborative and supportive work environment
- Attractive employee benefits package
Responsibilities:
- Process inbound calls and provide exceptional service
- Collect overdue debts, negotiate payment arrangements, and ensure compliance with client criteria
- Identify any instances of vulnerability and take appropriate actions
- Liaise with other departments and field staff as necessary
- Conduct outbound calls
- Update system with accurate call notes and complete associated actions
- Handle account queries and verbal complaints, escalating complex cases to senior staff
- Follow established collections processes and procedures
- Assist with any duties as directed by a Team Leader or Manager
Essential (Knowledge, Skills, Qualifications, Experience):
- Firm and polite telephone manner
- Strong organisational and communication skills
- Attention to detail
- Good working knowledge of Microsoft Office applications
- Ability to deal with customers professionally, calmly, and tactfully
- Strict confidentiality and non-discriminatory work approach
- Previous call centre experience
How to Apply:
If you are a highly motivated individual with a passion for delivering exceptional customer service and pursuing new challenges, please apply now!
Don't miss out on this exciting opportunity to join a dynamic team and grow your career with our client!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
