Product Manager

Product Manageris required by fast growing and highly successful organisation. They run their operations on a set of systems. These systems are managed and developed by a Product Management team, whose role has aspects of service delivery, product enhancement, user support, client liaison and data management.

The successful candidate will bring with them experience in driving process enhancement, problem solving, being the voice of the client, stakeholder management, requirements gathering and solution design.

Hybrid working between an office and location of your choosing, but occasional travel to client sites is required.

Role Overview

The Product Manager is a member of the Product Management team, who will be responsible for the design, implementation, and support of client solutions for the their suite of applications. These solutions will enable the delivery of marketing materials to businesses across EMEA.

The role will require someone with interpersonal skills and an understanding of technical processes and methodologies.

Knowledge, Skills and Experience

Responsibilities:

• Dealing with internal and external customers directly, representing the business and offering support to users
• Enhancing and developing the inhouse CRM, improving efficiency, usability and automation based on clients needs
• Plan, transform and implement changes when required
• Work simultaneously on multiple projects and engage with multiple stakeholders at all levels
• Translate clear and precise deliverables/enhancements, share reports and bridge the gap between business users and developers
• Testing new functionality and demoing solutions to clients.

Requirements:

• Excellent communication between stakeholders and developers of mixed technical capabilities
• Previous experience working collaboratively with development teams, in an Agile environment preferably
• Experience owning (pre-sales to delivery) multiple implementation projects using several in-house software modules.
• Proactive problem solving
• Project management skills/experience to deliver projects
• Action oriented and a collaborative team player.
• Enthusiasm for learning new skills and tools
• Minimum of 5 years experience in a similar role.

Desirables:

• Knowledge of marketing, agency work, the print industry, warehousing, logistics, martech etc
• Knowledge of SQL Server, Excel, Power BI, SSRS, and other reporting tools
• Experience implementing bespoke features to CRMs based on requirements
• Documentation and process mapping skills
• Experience of moving from legacy to cloud based solutions.

Based in Bishop's Stortford (Hertfordshire) / remote

Highly competitive basic salary + excellent benefits