Casework Support Officer

Job Title: Casework Support Officer
Location: Blaby (Office-based)
Salary: £26,000 - £31,000 (Pro-rata)
Hours of Work: 9:00 am – 5:00 pm, Part-time (4 days per week - Mon, Tue, Thu & Fri)

We are hiring for a Casework Support Officer to join in Blaby. This is an exciting opportunity to work in a political and public service environment where you will support with casework and enquiries. This role is perfect for someone who is passionate about bettering the community and has a strong sense of empathy.

Duties of a Casework Support Officer

In this role, you will be working within the team to support and handle casework matters. You will be responsible for:

• Assisting with surgeries and other meetings, including follow-ups
• Analysing enquiry patterns and articulating findings in reports and communications
• Handling a high volume of standard queries and assisting with complex cases via phone, email, social media, or face-to-face interactions
• Drafting responses to constituents and ensuring timely, sensitive, and accurate case resolution
• Managing confidential records in line with data protection legislation
• Monitoring and responding to social media queries and comments
• Gathering relevant information to assist with resolving cases
• Logging all cases, tracking progress, and ensuring actions are completed
• Assisting with the organisation and delivery of occasional events
• Occasionally travelling for work (travel expenses covered)

Skills and Experience of a Casework Support Officer

To succeed in this role, you should have experience with:

• Handling casework, customer service, or public-facing roles
• Managing and resolving enquiries in a professional manner
• Strong written and verbal communication skills, with the ability to draft responses
• Excellent organisational and time management skills

It would be beneficial if you also had:

• Knowledge of data protection legislation and confidentiality handling
• Proficiency in social media communication and engagement
• Any experience with handling casework

What the Client Offers a Casework Support Officer

This role offers:

• A unique opportunity to work in the public and political sector
• A supportive and dynamic work environment
• Travel expense coverage for work-related travel, including Westminster visits

About the Client

Our client is dedicated to serving the community and ensuring their voices are heard. We are looking for a Casework Support Officer to join the team on a part-time basis. You’ll be joining an established team in an office-based environment in Blaby.

Next Steps

Apply to this Casework Support Officer role through this advert. If you would like more information about this role, please contact Chloe on (phone number removed).

About Regional Recruitment Services

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency operating since 2008. We offer permanent, temporary, and contract jobs within the Commercial, Construction, Industrial, and Engineering sectors. To view all our available positions throughout the United Kingdom, please visit our website: (url removed).