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Your New Company:You will be working for a British multinational company specialising in aerospace, defence, and information security.Your New Role:As the Customer Liaison Representative, you will be the face of the Link Facility, ensuring that you provide outstanding service to all customers. Your responsibilities will include reviewing bookings via the Kiosk booking system, providing general knowledge of the services available, and offering feedback to the Team Leader. You will also support supervisors and play a key role in delivering high-quality customer service by meeting with customers, gaining feedback, and engaging in proactive dialogue. The role involves facilitating building visitors, managing seating plans, identifying defects, coordinating corrective actions, and maintaining high standards within the building.Key Activities Include but Are Not Limited to:
- Meet and greet customers.
- User registration.
- Manage the Booking System:
- Source availability of rooms/desks for customers/groups.
- Book desks/rooms for customers/groups.
- Respond to the Link shared email inbox.
- Send out confirmation emails for all bookings.
- Request attendees for bookings when not added.
- Manage no-show information on a daily basis.
- Assist Link users with the Kiosk booking system (how to book).
What you'll need to succeedTo succeed, you will be an outgoing individual, with a plethora of customer service experience.You will demonstrate the ability to contribute as a team member to achieve positive outcomes and provide quality service to customers.Also, you'll inhabit organisational and time management skills, with the ability to manage competing priorities and meet tight deadlines.PLEASE NOTE - You will be required to go through a BPSS clearance process, which includes completing a DBS. This can take a couple of weeks.What you'll get in returnIn return, you'll be working on a 6-month temporary contract with a very reputable organisation. You will be working 42 hours per week, on two rolling shift patterns:Week 1: Monday - Thursday - 07:00 - 16:30, 30 minutes unpaid lunch and 2x 15 minutes paid breaks, Friday - 07:00 - 13:00, 15 minutes paid breakWeek 2: Monday - Thursday - 07:30 - 17:30, 30 minutes unpaid lunch and 2x 15 minutes paid breaks, Friday - 07:30 - 11:30, 15 minutes paid breakThere is an opportunity for this role to be extended past the 6-month contract, depending on the business needs and your performance.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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