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- Collections Administrator - Credit Control
- Business-to-Business
- Asset Finance
- Action unpaid and cancelled direct debits daily, ensuring timely collection of outstanding amounts.
- Proactively contact customers via phone and email to recover arrears, documenting all communications.
- Issue repossession agents where necessary and manage asset upliftment procedures.
- Investigate customer circumstances and assets using online tools and social media.
- Process credit and debit card payments through an online system.
- Produce and send legal notices and statements promptly.
- Ensure compliance with data protection, money laundering regulations, and internal policies.
- Work closely with solicitors and third-party agents regarding repossession and legal proceedings.
- Assist in training new team members as assigned by management.
- Undertake any additional duties as required by the Head of Collections & Recoveries.
- A team-player attitude with strong self-motivation and a results-driven approach.
- Resilience and the ability to handle high-pressure situations effectively.
- Excellent attention to detail and a problem-solving mindset.
- Strong time management skills, able to meet tight deadlines and manage multiple priorities.
- Exceptional communication skills, able to engage effectively at all levels.
- High integrity and professionalism in handling financial matters.
- Proven experience in debt collection or a related financial role.
- Strong analytical and numerical skills.
- Experience in customer service, particularly in a financial setting.
- Knowledge of asset finance and associated financial products is desirable.
- Proficiency in Microsoft Office software (Excel, Word, Outlook).
