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Support Analyst

Reed Technology
Posted 12 hours ago, valid for a month
Location

Blackburn, Lancashire BB1 5QB, England

Salary

£24,000 per annum

Contract type

Full Time

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  • Support Analyst
  • £25,000 - £30,000
  • Blackburn - hybrid working (3 days on-site)

Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers. The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year.

The role will involve configuring databases, offering training and support to the clients and offering account management services.

Key responsibilities:

  • Respond to customer inquiries and provide technical support
  • Working on a variety of software related queries
  • Document customer interactions and feedback accurately in the support systems
  • Work closely with cross functional teams and enhance the overall customer experience
  • Contribute to team knowledge sharing and process improvements

The following skills and expereince will be beneficial for this role:

  • Experience and understanding of software platforms with some technical background will be beneficial
  • Basic technical knowledge around software
  • Proven experience in a customer or client facing role
  • Excellent communication and interpersonal skills
  • Ability to travel to Blackburn and work in the office 3 days per week

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.