Retail Manager

Do you fancy taking a leading role at Madame Tussauds Blackpool? We are seeking an experienced and proactive Retail Manager to oversee and optimise the day-to-day commercial operations across our Retail, Photography, and Food & Beverage departments. In this pivotal role, you will be responsible for driving revenue, ensuring operational efficiency, and delivering an exceptional guest experience.

As the Retail Manager for Madame Tussauds Blackpool you will need to drive revenue through strategic commercial offerings and achieve set targets in SPH, Cost of Sales Margin, and stock management. In addition to driving revenue you will need to oversee stock rotation, manage stock levels, and ensure an attractive merchandise display. You will also need to conduct quarterly stock takes and work with suppliers to maximise profitability.

You’ll ensure smooth running of the daily operation ensuring mystery shop and KPI standards are adhered to at all times. You can’t do all this on your own though, so you’ll be recruiting, training and developing your immediate team, through regular performance reviews, coaching and ongoing development.

This is a permanent, full-time role, with a working shift pattern to cover 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays.

So what are you waiting for? Come on in, it’s your time to shine!

• Proven experience in a retail management role, ideally within the attractions, hospitality, or entertainment industries.
• Good knowledge of Retail sales systems
• Full understanding and analysis of commercial reports
• To be an excellent communicator and inspirational leader
• A commercial mind with the ability to think ahead and see the bigger picture
• Ability to thrive under pressure and implement with pace

Alongside a fun and engaging atmosphere, we also offer:

• Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
• 25% discount in our retail shops and restaurants.
• 40% off LEGO online.
• Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
• Discounted rates at Merlin hotels globally.