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Job Title: Customer Services Coordinator
Location: Blackwood
Working Hours: Hybrid working options available
Dedicated to delivering world-class devices and solutions to customers across the globe. An opportunity to join a team that values collaboration, innovation, and the impact on their industry worldwide. If you're looking for a rewarding role where your customer service skills can shine and you can grow within a dynamic company, we want you to join this team!
This is what you'll be doing
As a Customer Services Coordinator, you'll be the primary point of contact for customers, providing top-tier support, managing orders, and resolving issues with a customer-first mindset. You'll work in a fast-paced, global environment to ensure customers receive exceptional service.
- Customer Support: Be the go-to contact for customer inquiries, providing clear communication and effective solutions for product information, technical support, and order inquiries across various regions.
- Order Management: Take ownership of order processing, ensuring accuracy, timely entry, and coordination with logistics, inventory, and production teams to resolve any issues.
- International Coordination: Collaborate with regional teams to meet the needs of customers across global markets, navigating regional regulations and cultural differences.
- Complaint Resolution: Address customer complaints in a timely and professional manner, ensuring high levels of satisfaction and swift issue resolution.
- Cross-Functional Collaboration: Work closely with internal teams such as sales, technical support, and supply chain to ensure smooth customer operations and prompt issue resolution.
This is what you'll bring to the team
As our Customer Services Coordinator, you will bring your expertise and enthusiasm for delivering excellent service. Looking for someone who thrives in a collaborative environment and has a passion for supporting customers at every stage.
- Experience: Similar role would be advantageous
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP systems like SAP.
- Communication Skills: Clear, professional, and confident communication (both verbal and written) to effectively engage with customers and internal teams.
- Attention to Detail: Strong attention to detail, especially in managing orders, data entry, and maintaining accurate records.
- Problem-Solving: Ability to resolve issues efficiently, ensuring customer satisfaction at all times.
This is what you'll get in return
Feel valued by team members and senior management. Offering a range of benefits designed to support your work-life balance and career growth. As part of our team, you will enjoy:
- Flexible working: Hybrid working options to suit your lifestyle.
- Competitive Salary: Based on experience and qualifications.
- Holidays: Generous annual leave to give you the time to recharge.
- Comprehensive Benefits: Access to a range of benefits to support your wellbeing and professional development.
If you're ready to take your customer service career to the next level and make a difference in a global company, please apply to this advert.
