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Customer Service Advisor

Thrive Group
Posted 4 days ago, valid for 3 days
Location

Blandford Forum, Dorset DT11, England

Salary

£12.5 - £13 per hour

Contract type

Full Time

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Sonic Summary

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  • Thrive Shepton is recruiting for a Customer Services Advisor/Assistant Manager in Blandford Forum on a temporary to permanent basis.
  • This role is essential for supporting elderly customers by taking orders over the phone and online, requiring 40 hours of work per week.
  • Candidates must have prior experience in a customer service role and demonstrate strong computer and communication skills.
  • The position involves responsibilities such as order processing, supporting delivery drivers, and promoting products, with an emphasis on providing exemplary service.
  • The salary for this position is competitive, though not specified, and requires candidates to have relevant experience and skills.

Thrive Shepton are delighted to be working with our client in Blandford Forum, who are actively recruiting for an CSA/Assistant Manager on a temporary to permanent basis.

The role of our Customer Services Advisor is critical to the success of our business.

The clients' customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

Working Hours:
40 hours per week
(Apply online only)
Flexibility - staying on after hours when drivers are potentially delayed

What the role would include:

* Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
* To support drivers with route planning for the next days' delivery rounds.
* Holiday cover, being the managers support when needed
* Upselling discounted products
* To ensure each customer is provided with "exemplary" service on each telephone call or contact.
* To update customer records and liaise with customer relatives as required.
* Prepare promotional literature as required and communicate details of new products or promotions to customers.
* To search, provide and continually look for new business opportunities.
* To share best practices with colleagues in an effort to continuously improve our service proposition.
* To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Essential:

* Experience of a customer service role
* Confident using a Personal computer to manage and process orders.
* Confident telephone manner
* Able to pay attention to detail and be accurate in your work.
* Numerate and good written English; GCSE Maths & English standard or equivalent
* Able to work to deadlines.

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton on (phone number removed), for further information.

Thrive Shepton are acting as an employment agency in relationship to this vacancy.

INDSHE

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