Customer Service Administrator

Location: Poole

Salary: £26K - £28K plus quarterly bonus, circa £30K per annum

Hours: 9am-5pm, Monday - Friday (30 min lunch), Office Based

Benefits for the Customer Service Administrator:

• 25 days holiday plus Bank Holidays
• Birthday off
• Limited parking
• Xmas Party and Aways Days (overnight accommodation paid for)
• Discount off holidays

PLEASE NOTE: YOU MUST BE ABLE TO DRIVE FOR THIS ROLE

Aspire Jobs are delighted to be working exclusively with our client who are a reputable, established and growing company based in Poole. They are now recruiting for a Customer Service Administrator to support the property team.

This new role is vital to ensuring the seamless flow of operations within the business. The role would suit someone who can work in a small team, who enjoy a fun, team environment and who is flexible to undertake any task that might be asked of them.

The company is going through a positive period of change and as such, are also migrating to new IT systems, so you must be comfortable with that and able to pick up new systems quickly.

It's an exciting time to join them as they plan to grow and develop their properties in different geographical locations. This is a real opportunity to come in and make the role your own.

As the Customer Services Administrator you will deal with owners, guests, contractors, cleaning companies amongst others and also be responsible for compliance checks and certifications.

This is a very busy role which requires someone to be adaptable, a great communicator who can juggle lots of tasks but still offer excellent customer service.

Responsibilities of the Customer Service Administrator:

• Serve as the primary point of contact for property owners, addressing enquiries and resolving issues efficiently
• Build strong client relationships to ensure satisfaction and retention
• Conduct audits to enhance the quality of operations
• Effectively handle a diverse range of tasks across various business areas
• Collaborate with the South African team to refine customer service standards and communication, both internally and externally
• Conduct regular property inspections and meetings with clients
• Oversee tenant move-ins and move-outs
• Oversee the onboarding process for new properties, ensuring all documentation and preparations are complete
• Coordinate with contractors and vendors to style and set up properties, maintaining consistency with brand standards
• Manage photography and marketing efforts to effectively promote new properties
• Communicate with cleaning management companies, maintenance teams, tradespeople, and contractors
• Organise and manage scheduled and emergency cleans, maintenance, and call-outs to maintain excellent customer service and high property standards
• Focus on guest satisfaction through efficient and guest-focused operations
• Handle escalated tasks promptly to maintain positive relationships with guests and clients
• Manage property repairs and maintenance by coordinating scheduled repairs with the in-house maintenance team and liaising with third-party contractors
• Attend and conduct viewings and perform mid-term property inspections

Requirements of the Customer Service Administrator:

• Proficient in computer systems and adaptable to new tools
• Strong organisational and problem-solving skills
• Creative mindset with a passion for bringing fresh ideas to the table
• Excellent communication and interpersonal skills
• Ability to work under pressure and remain calm
• Team player
• Ability to juggle tasks effectively
• Driven and ambitious
• Flexible