Customer Service Supervisor

Nigel Wright Group

Posted 9 days ago, valid for 6 days

Boldon Colliery, Tyne and Wear NE35 9AZ, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

We are seeking a Customer Service Supervisor for a consumer business in Tyne and Wear.
The role involves overseeing a team of two Customer Service Advisors and managing escalated queries via email and phone.
Candidates should have previous experience in a customer service role, with team leadership experience considered a bonus.
The position offers a competitive salary based on experience and opportunities for career progression and skill development.
The ideal candidate will be organized, proactive, and eager to grow with the business.

The RoleWe're looking for a Customer Service Supervisor to join a fast-growing consumer business in Tyne and Wear.You'll be responsible for overseeing a small but mighty team of two Customer Service Advisors, ensuring a seamless experience for our customers across email and phone channels. This is a fantastic opportunity for someone who’s ready to take the next step in their career and grow alongside a thriving business.Duties:

Supervising and supporting a team of 2 customer service advisors
Handling escalated customer queries via email and phone
Monitoring and improving team performance and response times
Training and mentoring team members to support their development
Helping to refine processes to improve the customer journey
Working closely with other departments to ensure smooth operations
Reporting on key customer service metrics to management

The PersonSkills/Attributes:

Previous experience in a customer service role (team leadership a bonus!)
Strong written and verbal communication skills
A calm and solution-focused approach to problem-solving
Organised, proactive, and able to manage multiple priorities
Someone who’s excited by the idea of growing with the business

What’s in it for you?

A supportive and collaborative team environment
Opportunities for real career progression and skill development
Competitive salary (based on experience)
Ongoing training and development
A role where your ideas and input are valued

next stepsPlease contact for further details.

Apply now in a few quick clicks

Customer Service Supervisor

Customer Service Representative

Customer Resolution Team Leader

Trade Counter Assistant