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Complaints Handler

Forrest Recruitment
Posted 18 days ago, valid for 24 days
Location

Bolton, Lancashire BL1, England

Salary

£24,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position of Complaints Handler is available in Bolton (BL1) with a salary of £24.5k and includes free parking.
  • The role involves resolving customer complaints by logging details and coordinating with various departments to identify root causes.
  • Successful candidates will need to possess excellent verbal and written communication skills and an empathetic approach to customer service.
  • The job requires the ability to work efficiently in a fast-paced environment.
  • Prior experience in customer service or a related field is preferred, although specific years of experience are not mentioned.

Complaints Handler. Bolton (BL1) £24.5k + free parking

An opportunity has arisen to join a successful and established company going from strength to strength and a market leader within their sector. You will be joining the customer service team and responsible for resolving customer complaints

  • Taking all details of customer complaints and logging them onto the system
  • Raising credits, arranging for replacement goods or parts to be sent
  • Investigating the complaint by liaising with other departments such as warehouse, transport and sales to find the root cause of the complaint and stopping repeat complaints from happening.
  • Liaising on a regular basis with the customer via telephone and email to keep them updated

To be successful, you will have excellent communication skills - both verbal and written, have the ability to work in a fast paced environment and have an empathetic nature with customers.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.