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Desktop SupportBolton - Hybrid working + occasional travel to other offices£25,000 - £30,000***Must have vehicle and drivers licence***Career developmentPension, life assurance25 days holiday
I am currently working with a well-known, successful, and growing UK-wide organisation to recruit for an exciting opportunity in Desktop Support. Based at their offices in Bolton, this role offers the chance to join a dynamic IT team and contribute to the organisation’s continued success.
Key Responsibilities:
- Provide first and second-line support to end-users, resolving technical issues efficiently and effectively.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Install, configure, and maintain desktop hardware, peripherals, and software applications.
- Ensure all incidents and service requests are logged, tracked, and resolved within agreed service levels.
- Support and maintain mobile devices and remote access technologies.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Assist in setting up new user accounts, workstations, and IT equipment.
- Ensure compliance with company policies and IT security standards.
Skills and Experience Required:
Please only apply if you have working experience with the following;
- Desktop Support and troubleshooting (Hardware/ Software)
- Azure (Entra)
- Windows 10 and 11 support
- Basic network understanding
- Intune basic experience
- Onboarding / offboarding users
- Laptop setup
- Remote support (adding printers, office 365)
- Using remote / monitoring tools for remote support
- Microsoft 365 products
If you’re an experienced IT professional looking for your next challenge, we’d love to hear from you!
