Job Title: Desktop Support Specialist

Location: Hybrid

Pay Range/details: £26,000 per annum

Contract Type: Permanent

Omega are currently supporting one of the UK’s largest distributors within the renewable energy market in their search for a Desktop Support Specialist. The right candidate will respond to user queries via email, ticket system, or in-person regarding IT issues, be the first point of contact for IT Support issues and Troubleshoot hardware and software problems on desktops, laptops, and peripherals (e.g., printers, scanners).

Key Responsibilities – Desktop Support Specialist

Assist users in resolving login, application, SharePoint, or system access / user maintenance issues.
Support telephone system (8x8 or similar) and desktop support via remote software
Set up and configure new desktops, laptops, and mobile devices.
Replace or repair faulty hardware components.
Conduct routine hardware maintenance and upgrades.
Ordering equipment and setting up accounts for new users in conjunction with our supplier.
Install, update, and maintain software applications.
Provide basic training or guidance on using IT systems and tools and support Intune management of devices
Diagnose and resolve basic network connectivity issues.
Ensure devices are connected to the company network (Wi-Fi, LAN).
Collaborate with senior technicians to escalate advanced network issues.
Maintain records of hardware inventory and software licenses.
Log and track IT support tickets in a ticketing system (e.g., Zendesk, or similar).
Document troubleshooting steps and solutions for future reference and maintain IT asset tracking.

Qualifications & Requirements – Desktop Support Specialist

Familiarity with Windows/macOS, Office 365, and basic networking concepts.
Ability to explain technical concepts to non-technical users.
Analytical thinking to resolve common IT issues efficiently.
Capability to manage multiple tickets or tasks at once.
Relevant IT related qualifications like CompTIA or AZ-900 is a plus but not essential.
Experience with ticketing systems.
Familiarity with Windows Command Prompt or PowerShell is a plus.

What we can offer – Desktop Support Specialist

25 days holiday.
EV Car scheme.
Pension.
Life Assurance.
Discounted company products.
Cycle to Work Scheme.
Electric Car scheme.
Career Development.
Employee Assistance Scheme.
Staff events and surprises.

For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to (url removed)

Candidates who are currently a Desktop Support Specialist, IT Support Technician, Help Desk Support Technician, Desktop Support Technician, Technical Support Specialist or an IT Support Specialist may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.