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- Manage the routing of the vehicle effectively.
- To ensure all communication devices are in use and are being used correctly and in full to the benefit of the operation (PDA’s)
- To oversee cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs whilst meeting budget as a minimum
- To manage 3PL providers by controlling expenditure, service excellence and purchase order management along with POD retrieval
- To have appropriate controls and procedures in place to manage all aspects of customer service and communication
- To be customer focussed by understanding and appreciating customer requirements and quality standards in order to exceed customer service expectations.
- Maintain an excellent working knowledge of transport legislation and requirements for the best practice relevant to the transport industry.
- Ensures that all Health & Safety are adhered to including H&S induction and training, operating procedures, risk assessments and near miss reporting / emergency procedures
- Oversees vehicle management (owned/leased) by conducting safe vehicle operational checks, including tyres, bodywork, fluids, etc
- To plan driver resource strategically to maximise capacity and utilisation of the fleet whilst reducing labour costs
- Ad-hoc projects to work on from time to time and undertake other reasonable duties as required by Senior Management
- To implement continuous improvement (CI) initiatives to improve processes, reduce costs whilst striving to enhance customer experience.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.
- To work in accordance with the General Data Protection Regulations and Data Protection Act
- The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel
- To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010)
- Experience working in similar environment
- An experienced people manager – proven experience of leading and successful performance management and development of a team of staff
- Experience of working in high pressured environment handling high number of orders
- Proven high customer service focus
- Creative and innovative thinker
- IT literate and able to uses multiple of software and hardware platforms
- Works logically and systematically to solve problems, make decisions and think laterally
- Excellent team-player
- Ability to work under pressure to achieve set targets and meet deadlines
- Maintains a positive attitude to continued learning and growth
- Professional
- Self-motivated
- Confident
- Positive
- Flexible
- Good competency in Excel, Word and Transport Routing
- Good knowledge of health and safety legislation
- Holidays – 22 days rising to 25 days after 3 complete years of service
- Pension – 4% contribution
- Death in service – 2 x annual salary
