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Property Claims Handler
Salary - £26,000 to £30,000
Mon-Fri, 9am to 5pm (Hybrid working)
Bolton
Do you have a experience within Property claims?
Are you looking for a new opportunity to join a well established business paired with fantastic career progression?
We are looking to recruit a Property Claims Handler within our CPA Team, based in one of our offices in Bolton. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.
You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of CPA,
Property Claims Handler responsibilities:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
- The proper escalation of claims or issues either outside license or as required by company procedures
- To fully, accurately and properly utilise and complete IT claims management systems, including Case Plan where appropriate
The Package:
- Competitive salary
- Enhanced contributory pension
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Hours of work:
- Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office
If this opportunity is something of interest, please apply with an up to date CV and we will be in touch shortly.
