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We are currently recruiting for Housing Option Officers in Bolton.
Pay rate: £15.24 - per hour (paid weekly)
Hours: Hybrid role - Full time (37 hours per week)
Contract duration: Temporary ongoing
Purpose:
- Assist and support the delivery of a high quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need.
- Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices.
- Assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally in order to provide options, prevent and relieve homelessness and to provide for the needs of households.
Skills and knowledge:
- Understanding of housing need and homelessness issues
- Ability to interpret and apply legislation, policy and guidance
- Ability to make decisions / recommend appropriate action, advice and assistance on cases where households may have complex circumstances
- An awareness of the potential conflict of interest and political sensitivity involved in decisions and actions taken
- Able to communicate effectively with individuals and groups.
- Excellent customer contact, interviewing and relevant skills in order to encourage customers to adopt a particular course of action
- Demonstrate effective organisational skills, with the ability to plan, develop and prioritise work in order to meet deadlines and changes in priority
- Ability to work as part of a team and under own supervision using initiative
- Demonstrate the ability to network effectively with a wide variety of agencies and to negotiate e.g. on behalf of customers and influence decisions and access to services.
- Knowledge, understanding & practical awareness of Safeguarding children & vulnerable adults
