Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor. This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK. Your responsibilities will include:* Day-to-Day Technical Support: Assist Metering Technicians with issues such as meter polling and configuration, and smart meter scheming.* Back Office Activities: Perform tasks like remote updates to smart meters and managing task lists.* Administrative Duties: Support daily operations and provide excellent service to both internal and external customers.* Stakeholder Communication: Respond to queries from internal and external stakeholders, escalating to the Technical Support Team Leader when necessary.* Process Integration: Assist with the integration of new processes and initiatives, ensuring continual improvement.Technical Responsibilities:* Collaborating with the IT department for data fixes.* Serving as the technical contact for field operations related to smart metering issues.Note: You do not need to have prior knowledge of these technical processes as comprehensive training will be provided.Qualifications and Skills:* Ability to prioritize tasks and work independently.* Logical problem-solving skills and high organizational abilities.* Proficiency in Microsoft Office applications.* Eagerness to learn with provided training (2 weeks classroom training followed by on-the-floor training with experienced employees).Working Hours:* The department operates from 7.30 to 20:00 Monday to Friday and 8:00 to 17:00 on Saturdays.* You will work an 8-hour shift on a weekly rotational basis, with shift patterns provided a month in advance.* Opportunities to work from home one day a week, including late shifts and Saturdays.If you are interested in this opportunity and meet the qualifications, we encourage you to apply and join our dynamic team.
Back to searchTechnical Support Advisor
Shorterm Group
Posted 2 days ago, valid for 11 days
Bootle, Merseyside L206NT, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Shorterm is recruiting a Technical Helpdesk Advisor for a full-time, temporary position that may become long-term based on performance.
- The role involves supporting a contract related to smart meters, including technical support for metering technicians and back office activities.
- Candidates should possess strong organizational skills, logical problem-solving abilities, and proficiency in Microsoft Office, with no prior technical knowledge required due to comprehensive training provided.
- The working hours include 8-hour shifts on a rotational basis, with opportunities for remote work one day a week.
- The position offers a salary of £22,000, and candidates are expected to have at least 1 year of relevant experience.
