Customer Service Executive

OA are recruiting for a Customer Service Executive to join our client’s highly successful and growing team.

We’re looking for a customer-focused and highly organised individual to join our Client Money Protect Memberships team. You’ll manage a portfolio of agent clients from new application to renewal, as well as chasing and converting abandoned registrations and other leads. Knowledge of working in a multi-channel contact centre is essential and experience in the property sector, especially the private rented sector would also be useful.

The successful candidate will possess excellent telephone skills, meticulous attention to detail, proficiency in Microsoft Office, and a confident, driven attitude.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.

Salary: Up to £26,000

Customer Service Executive - Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
As part of the HFIS Group, access to discounted personal insurance is available

Customer Service Executive- Key Responsibilities:

Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
Onboarding new members and related administration
Proactively contacting abandoned registrations, other leads and members for renewal
Responding to member, consumer and other interested parties who have compliance related enquiries
Liaising with the internal Compliance team
Attending trade shows and other events on behalf of all schemes as and when required
As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

Customer Service Executive - Skills and Experience:

Experience in the property sector especially the private rented sector, will be useful but not essential
An excellent level of written and verbal communication along with good numerical skills
Drive and self-determination with the ability to find and implement solutions to problems
Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as neede

If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

BARNPERM

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