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Key Responsibilities:
- Assist customers with a wide range of enquiries.
- Resolve enquiries fully whenever possible.
- Operate on various workstations as needed.
- Use IT systems to manage and record enquiries.
- Handle payments for Council services.
- Undertake follow-up administrative tasks.
- Maintain an attractive and safe environment for visitors.
Person Specification:
- Experience: Customer service experience, ideally handling complaints and sensitive issues.
- Skills: Excellent interpersonal and communication skills, ability to work under pressure, good organisational skills, and team working abilities.
- Attributes: Ability to operate a keyboard with speed and accuracy, and maintain a smart appearance.
Special Features:
- Flexibility to change locations or working hours as needed.
- Maintain confidentiality and adhere to Council protocols.
- Work on a rostered basis, with potential for Saturday and evening work.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
