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Customer Service Advisor

Smart 10 ltd
Posted 14 hours ago, valid for 23 days
Location

Borehamwood, Hertfordshire WD6 4NB

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This part-time Customer Service Executive role offers a salary of £13.85 per hour for weekend work, specifically on Saturdays from 12pm to 7pm and Sundays from 10am to 4pm.
  • The position is fully remote, but candidates must be able to travel to Borehamwood to collect IT equipment.
  • Applicants are required to have proven customer service experience and a dedication to providing excellent service.
  • Responsibilities include handling inbound communication, managing complaints, and cross-selling products to customers.
  • The role also offers additional benefits such as 25 days of annual leave, a pension scheme, and performance-based incentives.

Looking to earn some extra money on the weekends? Want a flexible, fully remote role that fits around your schedule? We’ve got the perfect opportunity for you!

We’re on the hunt for a friendly, proactive Customer Service Advisor to join our client’s weekend team. You’ll be handling customer queries, providing exceptional service, and ensuring every customer is satisfied, all from the comfort of your home!

Job Title: Part-time Customer Service ExecutiveSalary: £13.85 per hour Location:Remote working (please note you will need to be able to travel to Borehamwood to collect IT equipment) Contract: PermanentHours: Weekend Work Saturday:12pm to 7pm and Sunday 10am to 4pm  SKILLS REQUIRED- Proven customer service experience - Dedicated to offer excellent customer service and represent a brand- Ability to work towards SLAs and targets- Excellent computer skills, including Microsoft packages- Positive and pro-active approach to work- Confident and professional telephone manner with excellent communication skills RESPONSIBILITIES- Dealing with inbound communication via phone and email- Handling any complaints and escalating where necessary- Handling new and existing bookings- Sending out confirmations to clients regarding their bookings- Liaising with customers from start to finish, ensuring they are always informed- Cross-selling any products to the customers ADDITIONAL INFORMATION- 25 days annual leave + bank holidays (pro-rata) - WFH on the weekends- Auto-enrolment pension- Opportunity to earn incentives with good performance-Bonus scheme  Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.