Claims Handler

OA are recruiting for a Claims Handler to join our client’s highly successful and growing team.

The successful candidate will support the Claims Property Department by ensuring that claims handling and processes are carried out efficiently and correctly from first notification to settlement including payments, fraud detection and liaising with loss adjusters when required.

The successful candidate will possess excellent telephone and email skills, have meticulous attention to detail and be proficient in Microsoft Office packages.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home after a successful probation period.

Salary: £28,000 - £34,000 – depending on experience (2 roles available)

Claims Handler- Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme

Claims Handler- Key Responsibilities:

Accurately recording and analysing information in order to validate and proceed with the claim
Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations
Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
Processing and maintaining client/departmental emails
Maintaining diary systems by written and oral communications
Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
Answering, resolving and/or transferring inbound phone calls when required

Claims Handler - Skills and Experience:

Strong written and spoken English, with good mathematical skills.
Experience in a claims environment.
Excellent communication and customer service skills, with a professional and friendly phone manner.
High attention to detail and accuracy.
Team player who builds effective working relationships.
Proficiency in Microsoft Office and ability to quickly learn new systems.
Proactive problem-solving skills.
Flexible and adaptable.
Good at planning, organising, meeting deadlines, and prioritising.
Experience in the property sector (particularly private rentals) and basic knowledge of insurance or financial services is a plus, but not required.

If you have a basic understanding of insurance or financial services and want to advance your skills with a thriving company, please apply online with your CV.

BARNPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.