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Borehamwood
Insurance clerk
Customer Service Assistant

Customer Service Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 2 days ago, valid for a month

Borehamwood, Hertfordshire WD6 4NB

Full Time

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Sonic Summary

The position of Case Assessor in Borehamwood, Hertfordshire offers a salary of £30,000 plus benefits including pension, parking, and life assurance.
Candidates should have experience in the insurance sector to be considered for this role.
Key responsibilities include managing tenant complaints under the Property Redress Scheme and ensuring compliance with KPIs and timescales.
The role involves collecting evidence, managing case files, and providing advice to tenants and members via phone and email.
Applicants are advised that only shortlisted candidates will receive a response, and they can follow the company on social media for job alerts.

Case Assessor

Borehamwood, Hertfordshire

£30,000 + Pension + Parking + Life Assurance

If you have worked in the Insurance sector then you may want to consider this position as a Case Assessor, you will be joining a really successful organisation where there are excellent prospects

Some of your duties will include:

- Managing complaints received from tenants and members which are covered under Property Redress Scheme

- Receiving and handling complaints ensuring that all KPI’s and timescales are managed during process

- Collecting all relevant complaint evidence and information to help and resolve complaint

- Managing own case files and progressing case through each stage of process

- Providing advice to complaints and members by telephone and email with the aim of resolving issues

- Communicating with Letting Agents, leasehold management companies, landlord and tenants

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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