Service Transition Coordinator

Are you experienced in supporting transition processes within IT? If so, join Elysium Healthcare as a Service Transition Coordinator and indirectly help some of the most vulnerable people in society.

This is a brand-new role within the Service Management function and a great opportunity to showcase your knowledge and skills. You will be responsible for working with various teams to help provide a consistent and effective transition from project to BAU support.

Excellent communication skills are essential as you will be working closely with the project teams, service owner and service delivery manager, service desk, field teams, change enablement and the infrastructure teams.

As a Service Transition Coordinator, you will be:

• Working with the project managers to co-ordinate transition strategy for Elysium to bring projects into BAU support.
• Developing effective relationships with colleagues across Elysium Healthcare. Develop and maintain close working relationships with the IT support teams, manager and senior business contacts
• Working with project and support teams to support the transition activities for specific projects being moved into support environment.
• Working with project and support teams to co-ordinate and document what the process from project to support should look like for their projects.
• Working with project and support teams to co-ordinate and document what the support process into Service should look like,
• Working with project and support teams to define any hypercare requirements and help coordinate the resource requirements.
• Working with project and support teams to document requirements for BAU support and help support resource allocation.
• Supporting and documenting transition activities and ensure all support requirements are captured working with project managers to ensure all risk and issues captured.
• Ensuring ITIL processes are followed in the transition process, e.g change enablement.
• Forming effective relationships between the teams and be the bridge between project and support.

To be successful in this role, you will need:

• Experience supporting transition process within IT organisation
• ITIL qualified V3 or V4
• Self-motivated and looking for a challenge
• Able to think quickly, with integrity and respect to colleagues, and able to implement at breath-taking pace.
• Exceptional communications & influencing skills

What you will get:

• Competitive Salary 
• The equivalent of 33 days annual leave Pro rata (inc Bank Holidays) – plus your birthday off!
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. 

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. 

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.