Tenant Liaison Officer

Title: Tenant Liaison Officer

Location: Boston

Salary: £26,000 - £28,000

Working on planned works and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with residents to ensure a clear understanding of the nature and scope of works taking place in their home.

Roles & Responsibilities:

• Be the main point of contact for residents before, during & after works. You will be responsible for making the initial contact with residents, carrying out inductions, keeping them updated, carrying out work in progress visits & carrying out handover / customer satisfaction visits on completion.

• Deal with all resident complaints promptly and in line with KPIs & the Ombudsman complaint handling code.
• Coordinate all access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

• Work closely with your Site Management team, client and subcontractors to provide a great customer experience.

What's on offer:

£26,000 - £28,000 + car allowance

25 days holidays

Pension

26 weeks full pay for maternity and 8 weeks full for paternity.

To Apply

Please apply via CV or call Adam at Fawkes & Reece on for more information.