Back to search
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
The IT Service Support Analyst will deal with Phone calls and emails from officers and staff with IT Query's the Analysts using a wide range of IT software will try to implement a first line fix for these quires.
IT Service Support Analysts will provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Support and advice will include the provision of first and some second line support facility for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.
To specify, recommend, provide, configure, and implement many varied items of IT equipment and supporting software in accordance with corporate and service area requirements, IT standards and the IT Security Policy.
The IT Service Support Analyst will be responsible for documenting fixes, solutions and requirements in a concise manor to aid knowledge transfer and corporate memory.
It is essential for an individual in this post to create and maintain positive communications to ensure effective working relationships with individuals, teams and colleagues whilst maintaining a Confident & Strong Working Ethic.
Demonstrate the force values at all time. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.
CORE WORK AREAS:
- Using Remoting Software such as End Point Manager to provide support to staff members across the force into fixing there raised requests for assistance via Phone/Email.
- Responding to Emails to complete administrative tasks that come into the IT department as required by the business.
- Use our Ticketing Software to document and log Service Requests and Incidents which provides updates to our users and other Information Technology Teams.
- Completing Administrative tasks across Multiple Core & Legacy Systems as required by the business.
OTHER DUTIES:
The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post.
Requirements
Qualifications/ Training
Degree or equivalent qualification from a technology discipline
Experience
Experience Working in a IT Environment
Experience Working in a High Customer Service Role
Skills
Ability to Problem Solve
Ability to produce good quality documentation
Ability To Meet Tight Deadlines
Knowledge
Knowledge of Microsoft Azure.
Knowledge of IT Infrastructure and PC Interface problems
Knowledge of Microsoft Active Directory
Knowledge of Microsoft Office products (Word/Excel/PowerPoint/Access etc.)
Knowledge of Windows desktop operating systems (365)
Installation of software packages via a variety of tools eg. LANDesk / Active Directory, Active Directory Security and Distribution Groups, Organisation Units and Group Policy
Social Skills
Ability to communicate effectively and professionally
Others
Full UK Driving Licence
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
