Customer Service Assistant

CPI SELECTION

Posted a day ago, valid for a month

Bourne End, Buckinghamshire SL8 5QQ, England

£27,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Assistant based in Bourne End, offering a salary of £27,000 per annum.
The role requires candidates to have experience in customer service and excellent computer skills, particularly in Word, Excel, and Outlook.
Key responsibilities include processing customer orders within 24 hours, managing customer inquiries, and resolving complaints effectively.
The successful candidate will act as the main point of contact for clients and collaborate with the sales team, monitoring sales, stock, and backorders.
This is an office-based role with working hours from Monday to Friday, 8:30 AM to 5 PM, and emphasizes good communication and interpersonal skills.

Customer Service Assistant

Bourne End

£27,000 pa

Monday - Friday - office based - 830am-5pm

Key Responsabilities

To action all Customer Orders within 24 hrs of receipt to ensure the OTIF service levels of 98% are maintained.

Update Operations & IT Director with daily workload detailing purchase order values.

Act as the main point of contact for dedicated clients as well as the in-house salesmen:

- Managing incoming calls and customer service inquiries

- Identifying and assessing customers’ needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits - follow up to ensure resolution

- Dealing with all types of orders by understanding & anticipating their requirements

- Monitoring sales and stock, promotions and any other special projects in conjunction with the Account Manager and the Stock Analyst.

Backorders to be monitored daily.

To action all POD requests within 24hrs of receipt.

Skills

Excellent computer skills (Word, Excel, Outlook)
Good communication skills - both oral and written
Strong interpersonal skills - with customer and work colleagues
Excellent attendance and punctuality record

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