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We are looking for a Customer Service Assistant to join our successful client in Bourne End. You will be responsible for processing customer orders and managing incoming enquires.
Working in a friendly Customer Service team of 4, the role is office based, Monday - Friday 8.30am - 5pm. Salary is up to £27,000 plus benefits including 25 days annual leave plus bank holidays, excellent pension contribution and company bonus.
Key Responsibilities
- Managing incoming calls and customer service inquiries
- Dealing with all types of orders by understanding & anticipating their requirements
- Monitoring stock, promotions and any other special projects
- Backorders to be monitored daily
- To manage & control all Customer Repairs from start to finish
- Filing of purchase orders with picking notes to be kept up-to-date
Key Requirements
- Excellent computer skills (Word, Excel, Outlook)
- Good communication skills - both oral and written
- Strong interpersonal skills - with customer and work colleagues
- Previous Customer Service experience
- Previous experience processing orders
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
