- Proven experience in Contact Centre Operations Management or in a similar leadership role within a customer experience environment.
- Excellent leadership and people management skills, with the ability to motivate and develop
- a high-performing team.
- Strong understanding of contact centre operations, technologies, and best practices.
- Work with stakeholders to own and manage performance of all service queues.
- Create business insight form KPIs, and targets to measure business care/ service performance
- Lead on all projects to transform customer experience performance across a wide range of KPIs, CSAT & AHT.
- Customer-focused mindset, with a deep understanding of the importance of delivering exceptional customer experiences.
- Proven track record in meeting or exceeding care performance targets and driving continuous improvement.
- Strategic thinking and problem-solving abilities, with the capacity to identify and address complex operational challenges.
Back to searchContact Centre Operations Manager
Cactus Search
Posted a day ago, valid for 13 days
Bournemouth, Dorset BH89BJ, England
Full Time
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Sonic Summary
- We are seeking a Contact Centre Operations Manager to lead a growing contact centre team in Bournemouth.
- The ideal candidate should have proven experience in Contact Centre Operations Management or a similar leadership role, requiring at least 5 years of experience.
- Strong leadership and people management skills are essential to motivate and develop a high-performing team.
- The role offers a competitive salary of £45,000 to £55,000, depending on experience, and focuses on delivering exceptional customer experiences.
- Applicants should possess strategic thinking abilities and a deep understanding of contact centre operations and best practices.
