- Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries
- At times there will be emotionally challenging conversations which require empathy, patience and understanding
- You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members
- Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method
- Ability to take ownership of resolving escalations and complaints when member’s expectations haven’t been met
- There will be performance based KPIs to achieve which determine bonus earnings
- A passion for customer service
- A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
- Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems
- Self-motivation and the drive to work hard even on challenging days
- Ownership of tasks including resolution of any issues that might arise
- Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.