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Content Trainer - Bournemouth 30,000 Hybrid (2/3 days HO Bournemouth rest WFH).
As the Content Trainer you are responsible for training offshore and onshore content/research teams.
You will be joining an ambitious and determined team with a proven track record of year-on-year double-digit growth, where innovative thinking is encouraged and results are generously rewarded.
Working closely with the Content Directors and Content Managers with a focus on coaching individuals and groups. Designing training material to support the areas of improvement from skills gap analyses and sales processes as agreed with the Content Leads, individual call listening with feedback and delivering programs to the team. Ultimately helping to increase the overall performance of the content teams and ensure they have the skills to achieve goals.
Onboarding of new content staff for both our offshore researchers and those in the UK/Ireland
- Work closely with content management and the wider sales teams to understand changes in requirements and customer needs
- Involvement in the recruitment process for content roles including interviewing and role plays
- Maintain a continual program of call listening and feedback for content individuals
- Write, plan and conduct workshop/classroom training for content teams and departments in line with areas of improvement as identified in the skills gap analyses or by the content leads
- Assist with the content team's personal development plans and ensure these are updated regularly throughout the year & providing training where necessary
- Continually collect feedback from trainees and managers to improve the content standards across the teams
- Proven work experience as a trainer
- Ability to manage and implement the full training cycle; including in-person and web based learning, individual coaching, workshop and onboarding of new employees
- Excellent organisational skills
- Certified training qualification is a plus
- Must be self-motivated and able to work independently with minimal supervision
- Good computer skills (basic knowledge of Word, Excel, PowerPoint)
INDCP
