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Customer Support Specialist | Bournemouth | £26,000 + Bonus
Are you a people-focused problem-solver with strong IT skills and a passion for helping others? Do you enjoy supporting customers and ensuring they have the best possible experience with a product or service?
As a Customer Support Specialist, you’ll join the UK office of an award-winning, global advanced software solutions company known for its innovation, integrity, and customer-first approach. You’ll play a key role in delivering excellent service to a wide range of users, including resellers, end customers, and internal teams - providing support across technical queries, product advice and order processing.
This is a great opportunity to grow within a modern, forward-thinking tech business where development is encouraged, and no two days are the same.
As a Customer Support Specialist, you’ll benefit from:
- £26,000 base salary with a performance-related bonus scheme
- A supportive team environment with training and development opportunities
- A modern, well-located Bournemouth office
- A stable, full-time role in a globally recognised tech business
As a Customer Support Specialist, your responsibilities will include:
- Providing technical and non-technical support to customers across a range of software products
- Assisting with product queries, order processing, and partner support
- Escalating more complex issues to technical specialists in line with internal procedures
- Keeping records up to date in the CRM system, following internal ticketing and case management processes
- Developing in-depth product expertise and delivering excellent service across all customer touchpoints
As a Customer Support Specialist, your skills and experience will include:
- Previous experience in a customer support or technical helpdesk role
- Knowledge of Microsoft office applications
- Familiarity with sales processes and CRM systems
- Excellent communication skills and the ability to deliver service with clarity and professionalism
- A proactive and patient approach, with the ability to manage multiple queries calmly and effectively
If you’re looking for a new challenge within a customer-focused, global tech company and want to be part of a friendly, performance-driven team - apply today or contact Harriet at Rubicon for more information.
